Privacy Policy

1. We respect your privacy

Agent in a Box Owner Direct Online Property Consultants P/L (ACN 154252623) respects your right to privacy and this policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.

2. What personal information we collect

We may collect the following types of personal information from you:

  • name
  • address
  • phone number
  • fax number
  • information about the goods or services you have ordered
  • information about a residential property you own
  • information from enquiries you have made
  • communications between us
  • credit card information

3. How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us electronically, in person or over the phone; when you access our website; and when we provide our services to you.

4. How we handle your credit card information

Your credit card details are never handled by us directly.

We utilise MasterCard Internet Gateway Service (provided by ANZ eGate) and PayPal to handle payments for this website. Any transmitting, capturing and/or storing of credit card details are handled by these services directly. All security involved with payments are also handled and the sole responsibility of these services themselves (MasterCard Internet Gateway Service utilise Visa 3D Secure and MasterCard SecureCode for authentication purposes).

No credit card details are ever inputted or stored on this site.


5. Use of your personal information

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.

This includes the information you provide to us that is displayed on our website, our partner sites, and third party sites regarding the details of the property that you are selling through the services we provide you.

6. Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

7. Access to your personal information

You can access and update your personal information by contacting us on info@agentinabox.com.au, or through the member login available to you if you are a member. In some circumstances, we may charge a reasonable administration fee for this access.

8. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@agentinabox.com.au.We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

8. Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

9. Website

When you visit our website

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.


As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

Using cookies and/or device identifiers, Agent in a Box uses Google, Facebook and other third-party advertising services to advertise to users who have previously visited the Agent in a Box website, or are similar to previous visitors, on websites and apps across the internet.

You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ads Settings.

You can control whether you see ads based on your activity off Facebook, through Data about your activity from partners in your Ad settings.

Third party sites

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.